Shipping

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Processing

Stocked items are packed within 1–3 business days. Printed and made-to-order items (shirts, stickers, some cards) are produced by our print partners and typically take 2–5 business days before they ship. Orders placed at a weekend start on the next business day.

Delivery estimates

• United States: 3–7 business days after dispatch.
• Canada: 6–14 business days after dispatch.
• Rest of world: 10–21 business days after dispatch. [CONFIRM WHICH COUNTRIES YOU SHIP TO]

These are estimates from the carrier, not guarantees. Weather, holidays and customs can all add time.

Rates

Shipping is calculated at checkout from the delivery address and the weight of the order. Standard shipping is free on orders over $45 within the United States. [CONFIRM RATE TABLE AND FREE-SHIPPING THRESHOLD IN SHOPIFY]

Multiple parcels

Orders that mix stocked and made-to-order items may arrive in more than one parcel, on different days, at no extra cost to you.

Tracking

A tracking link is emailed when each parcel ships. If tracking has not moved for seven business days, tell us and we will chase it.

Wrong address

We can change an address before an order ships if you contact us quickly. Once a parcel is with the carrier the address cannot be changed, and parcels returned to sender because of an incorrect address can be reshipped at the cost of postage.

Customs and duties

International orders may attract import duties or taxes set by the destination country. These are charged by customs, not by us, and are the recipient’s responsibility. [CONFIRM WHETHER YOU CHARGE DUTIES AT CHECKOUT]

Lost or damaged

If a parcel arrives damaged, or does not arrive at all, contact us within 30 days of the dispatch date with your order number and a photograph if there is damage. We will replace it or refund it. See returns for the rest.